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When routing complaints, questions, or inquiries to individuals or departments within the College it is imperative that all parties reviewing these items should be provided with as much information and supporting documentation as possible for an efficient, informed, and fair review of all received.
Please note the below information and items are highly recommend as attachments whenever possible and relevant.
For Prospects
Please provide a detailed explanation or summary as to the specific question, complaint, or inquiry and include all correspondence to and from prospect, including, but not limited to:
- Name or Identifier (if available)
- Program of Interest
- Intended start date
- Country or State of residence
- Seeking professional licensure - Yes/No
- Copies of all email exchanges to and from prospect
- Copies of text messages or chat logs
- Recorded phone conversations
- Any other written communications or documents relevant to the issue as applicable
For Enrolled Students
Please provide a detailed explanation or summary as to the specific question, complaint, or inquiry and include all correspondence to and from current student, including, but not limited to:
- Name or Identifier (if available)
- Program
- Start Date
- Current Status (i.e. LOA, re-entry, etc.)
- Copies of executed Enrollment Agreement and Payment Agreement, and related forms
- Current country or State of residence
- Copies of all email exchanges to and from student
- Copies of text messages or chat logs
- Recorded phone conversations
- Any other written communications or documents relevant to the issue as applicable
For Graduates/Alumni
Please provide a detailed explanation or summary as to the specific question, complaint, or inquiry and include all correspondence to and from current graduate/alumnus, including, but not limited to:
- Name or Identifier (if available)
- Completed Program(s)
- Country or State
- Enrollment Period
- Date of Graduation
- Summary of status during enrollment, if applicable
- Copies of all email exchanges to and from graduate
- Copies of text messages or chat logs
- Recorded phone conversations
- Any other written communications or documents relevant to the issue as applicable
For General Public
(i.e., Better Business Bureau, or anyone not connected with ACE in any way as a student, employee, partner, or contractor)
Please provide a detailed explanation or summary as to the specific question, complaint, or inquiry and include all correspondence to and from individual or entity, including, but not limited to:
- Name (if available)
- Country or State
- Copies of all email exchanges,
- Copies of text messages or chat logs
- Recorded phone conversations
- Any other written or provided documents relevant to the issue as applicable
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