Dec 15, 2018  
ACE Catalog - Volume 20 
  
ACE Catalog - Volume 20

Student Services and Support


 


Academic Advising

Course-related academic advising will generally be provided by the course faculty member. When a student or faculty member determines additional assistance is needed, a request can be made to Student Services [[email protected]]. A response usually follows within 24 hours.

Career Services

The Career Services Department is available to consult with any interested bachelor’s level students regarding career opportunities that may be available to them upon graduation. *

The student will be advised of job postings and interview opportunities and will also be advised of where to access information to prepare for employment interviews and assist the student in locating firms in their geographic areas that offer employment opportunities related to his or her education. You can contact the Career Services Department at [email protected].

*The school does not make any promise, representation or guarantee of employment whatsoever to any student or graduate that job opportunities and interviews are guaranteed or that the student or graduate will obtain any employment upon graduation, related to his or her education.

Disability Support Services (DSS)

The Office of Academic Excellence works with students who need accommodations due to disabilities which may require adjustments, notification, and other support between the student and faculty. To be considered for disability-related accommodations, individuals are responsible for identifying themselves and disclosing information about their disability to Disability Support Services at 1-877-670-4523, [[email protected]] or by accessing the ACE Student Portal to complete the DSS form.

E-Transcripts

The first official transcript issued by ACE upon graduation is emailed to graduates at no charge to the email address on file. If students or graduates need additional copies, they may be ordered [http://www.transcriptsplus.net/order]. Students must be in good standing with the College in order to obtain official transcripts. Transcript fees are payable online to the transcript service:

  • $8 per electronic transcript sent via email.
  • $10 per paper transcript (includes domestic first-class mailing charges), plus additional express charges (if applicable).
  • Unofficial transcripts may be obtained through the MyACE portal.

Library and Information Literacy

ACE supports all academic programs with digital books, full-text journals, and online multimedia resources through the ACE Library. For ACE online students and faculty, ‘going to the library’ means using this high-tech environment to:

  • Search free and fee-based online databases effectively for scholarly information. 
  • Receive assistance from a professional librarian via live chat, discussion board, e-mail, or phone.
  • Link full-text publications to a laptop, mobile phone, tablet, or hand-held book reader, if rights to provide digital content are provided by authors or publishers.
  • Access inter-library loan services and/or use local libraries for publications not available in digital formats.
  • Evaluate the contents of digital and print publications for authenticity, accuracy, objectivity, currency, and completeness of coverage of the subject.
  • Integrate scholarly information into research and writing using information literacy skills for lifelong learning.
  • Promote information literacy skills to all children in K-12 schools.

The American College of Education Library provides inter-library loan service via OCLC WorldShare so that current ACE staff, faculty and students may obtain electronic research materials that ACE library does not own or have access to. This service is governed by the American Library Association’s Inter-Library Loan Code and the US Copyright Revision Act of 1976 (17. United States Code. 101 et seq.) and its amendments.

ACE library utilizes Article Exchange, a cloud-based, document-sharing site that provides a single secure, location where lending libraries worldwide can place requested documents and library users can retrieve articles or book chapters obtained for them via inter-library loan.

The College subscribes to specialized fee-based databases allowing ACE students and faculty access to full-text books and journal articles. From the Library link in the LMS, students and faculty can access more than a million citations to digital books, ERIC documents, and full-text journal articles in the field of education with a login and password.

MyACE Portal

The MyACE student portal is a student’s personal account at ACE. Through the portal, students may access grades, manage their profiles, pay tuition and fees, and obtain an unofficial transcript. The MyACE portal is accessible via the ACE website [https://myace.ace.edu/secure/Student/loginstu.aspx].

New Student Orientation

All new students are provided access to Orientation to prepare them for successful completion of their program. This orientation introduces new students to College policies and procedures, the degree programs, the library database systems, information literacy, student services, academic support, and tips for online learning, graduate level writing expectations, and how to navigate the learning management system. 

Orientation is located in Student Commons and can be accessed for review at any time upon enrollment.

Registration Office

The Registration Office is the official repository of all academic records of the College and is responsible for creation of the course schedule, all course registration activities, verification of class enrollment, enrollment data to state, federal, and local agencies, grades, and transcript requests. The Registration Office also completes degree audits for a potential graduate to ensure the student has met all requirements for graduation. Please contact the Registration Office [[email protected]].

Student Commons

Student Commons is a virtual place for students to learn more about the College and a repository for additional resources to support learning at American College of Education. Accessed by logging into the LMS Canvas, students may find answers to commonly asked questions, updates and announcements from the College through Student Commons.

Student Services & Office of Academic Excellence

From a Student Support perspective, the College has two teams dedicated to supporting the efforts of our students: Student Services and the Office of Academic Excellence (OAE). The Student Services team provides support in the following areas:

  • Advising, directing, or coordinating efforts when a student’s academic progress is identified as Warning, Probation, or at risk of Dismissal.
  • Supporting students in the Orientation/Onboarding Process.
  • Outreach efforts for students.
  • Complaint resolution and grade appeal process.
  • Technical Support: Course access, password reset, etc.

Student support services begins at the time a student is enrolled in the first course and continues beyond graduation. For general concerns, please contact student support by telephone at 1-800-280-0307 Option 1 or email: [[email protected]]. 

In addition, Student Services will periodically send email communications to students in the College. Please be certain to check “junk mail” and/or ensure ACE is on your allowed list.

The Office of Academic Excellence (OAE) provides academic leadership and services to faculty and students in their pursuit of academic excellence. Services provided by OAE are as follows:

  • Providing students individualized support for scholarly writing and similar academic needs.
  • Assisting students in their pursuit of gainful employment.
  • Coordinating Disability Support Services (DSS) for faculty and students.

OAE can be contacted via email: [[email protected]].

Student Support

American College of Education has a network of student support services, beginning at the time a student is enrolled in the first course and continuing after graduation.  Each student is assigned a Student Success Coach at the time of enrollment.  The Student Success Coach will serve as the main point of contact for their student for any general questions.  In addition, the Student Services Office will assist students with processing tuition payments, payment options, providing receipts for tuition reimbursements, and other student billing needs. 

You may contact your specific Student Success Coach directly or contact the Student Services Office by telephone at 1-800-280-0307, Option 1 or email: [[email protected]].

Title IX Coordinator

Title IX of the Education Amendments of 1972 prohibits gender-based harassment, discrimination and exclusion from participation in or the denial of benefits under any ACE educational program on the basis of sex. All claims originating under Title IX should be directed to Dr. Ken Jandes, ACE’s dedicated Title IX Coordinator [[email protected]].