Jul 12, 2024  
ACE Catalog - Volume 52 
    
ACE Catalog - Volume 52 [ARCHIVED CATALOG]

Student Services and Support


 


Academic Advising

Course-related academic advising will generally be provided by the course faculty member. When a student or faculty member determines additional assistance is needed, a request can be made to Student Services. A response usually follows within 24 hours.

Canvas Technical Support

ACE’s Student Services team can assist with the majority of technical support (password reset, navigation, etc.). In rare instances, when a more technical issue arises, you can contact Canvas directly or submit a support ticket. Live Chat Support is also available on the Canvas website. The Canvas Student Quick-start Guide can be accessed at here

Career Services

The Career Services Department is available to consult with any interested bachelor’s level students regarding career opportunities that may be available to them upon graduation.*

The student will be advised of job postings and interview opportunities and will also be advised of where to access information to prepare for employment interviews and assist the student in locating firms in their geographic areas that offer employment opportunities related to his or her education. You can contact the Career Services Department by email

*The school does not make any promise, representation or guarantee of employment whatsoever to any student or graduate that job opportunities and interviews are guaranteed or that the student or graduate will obtain any employment upon graduation, related to his or her education.

College Support Services

College Support Services (CSS) provides academic leadership and services to faculty and students in their pursuit of academic excellence. Services provided by CSS are as follows:

  • Providing students individualized support for scholarly writing and similar academic needs.
  • Assisting students in their pursuit of gainful employment.
  • Coordinating Disability Support Services (DSS) for faculty and students.
  • Administration of Tutoring Services.
  • Diversity and Inclusion Advisor and Initiatives. 

CSS can be contacted via email.

Diploma Ordering

Upon Degree/Certificate conferral, students will receive a diploma/certificate via mail free of charge. Diplomas will be ordered approximately one month after graduation date. Students will be contacted by the registration office to verify information before ordering the diploma/certificate.

If you should need a replacement or an additional diploma, you may order through using the request form available on the MyACE Portal or ACE website. 

Please note: A $30 diploma fee is required for additional/replacement copies. The request will be processed with the next order placed by ACE-typically in the following term.

Disability Support Services (DSS)

College Support Services works with students who need accommodations due to disabilities which may require adjustments, notification, and other support between the student and faculty. To be considered for disability-related accommodations, individuals are responsible for identifying themselves and disclosing information about their disability to Disability Support Services at 1-877-670-4523, by email, or by accessing the ACE Student Portal to complete the DSS form.

Faculty

Faculty’s contact information can be found in the “Course Welcome” note in “Instructor’s Studio” in Canvas courses. Faculty should be contacted for the reasons below:

  • First contact for grade issues or questions.
  • Academic support specific to courses.
  • Assignment directions.
  • Assignment submissions.
  • TurnItIn requirements.
  • Course expectations.

Library and Information Literacy

American College of Education is committed to providing its students and faculty the best university-level library resources and services. As a fast-growing online college, ACE supports all academic programs with digital books, full-text journals, and online multimedia resources through the ACE Library. For ACE online students and faculty, ‘going to the library’ means using this high-tech environment to:   

  • Search free and fee-based online databases effectively for scholarly information.  
  • Receive assistance from a professional librarian via live chat, text, e-mail, or Zoom.  
  • Link full-text publications to a laptop, mobile phone, tablet, or hand-held book reader (if digital rights are provided by authors or publishers).  
  • Access interlibrary loan services and/or use local libraries for publications not available in digital formats.  
  • Evaluate the contents of digital and print publications for authenticity, accuracy, objectivity, currency, and completeness of coverage of the subject.  
  • Integrate scholarly information into research and writing using information literacy skills for lifelong learning.  

The ACE Library provides interlibrary loan service via OCLC WorldShare so that current staff, faculty and students may obtain electronic research materials that ACE library does not own or have access to. This service is governed by the American Library Association’s Interlibrary Loan Code and the US Copyright Revision Act of 1976 (17. United States Code. 101 et seq.) and its amendments. 

The ACE Library follows the Association of College and Research Libraries’ (ACRL) Information Literacy Competency Standards for Higher Education to ensure that all students can:   

  • Determine the extent of information needed.   
  • Access the needed information effectively and efficiently.   
  • Evaluate information and its sources critically.   
  • Incorporate selected information into one’s knowledge base.   
  • Use information effectively to accomplish a specific purpose.   
  • Understand the economic, legal, and social issues surrounding the use of information, and access and use information ethically and legally.   

From the Library link in Canvas, students and faculty can access millions of citations to digital books, ERIC documents, and full-text journal articles with a login and password. 

MyACE Portal

The MyACE student portal is a student’s personal account at ACE. Through the portal, students may access grades, manage their profiles, pay tuition and fees, and obtain an unofficial transcript. The MyACE portal is accessible via the ACE website.

New Student Orientation

All new students are provided access to Orientation to prepare them for successful completion of their program. This orientation introduces new students to College policies and procedures, the degree programs, the library database systems, information literacy, student services, academic support, and tips for online learning, graduate level writing expectations, and how to navigate the learning management system. 

Orientation is located in Student Commons and can be accessed for review at any time upon enrollment.

Registration Office

The Registration Office is the official repository of all academic records of the College and is responsible for creation of the course schedule, all course registration activities, verification of class enrollment, enrollment data to state, federal, and local agencies, grades, and transcript requests. The Registration Office also completes degree audits for a potential graduate to ensure the student has met all requirements for graduation. Please contact the Registration Office by email.

Scholarly Writing Center

The Writing Center provides self-paced support for a range of issues, including how to effectively use APA. Student/Doctoral Commons can be accessed here.

Student Commons

Student Commons is a virtual place for students to learn more about the College and a repository for additional resources to support learning at American College of Education. Accessed by logging into the LMS Canvas, students may find answers to commonly asked questions, updates and announcements from the College through Student Commons.

Student Services

The Student Services team provides support in the following areas:

  • Advising, directing, or coordinating efforts when a student’s academic progress is identified as Warning, Probation, or at risk of Dismissal.
  • College-Related Questions/General Information & Assistance.
  • Supporting students in the Orientation/Onboarding Process.
  • Outreach efforts for students.
  • Complaint resolution and grade appeal process.
  • Course Navigation.
  • Technical Support: Course access, password reset, etc.

Student support services begins at the time a student is enrolled in the first course and continues beyond graduation. For general concerns, please contact student support by telephone at 1-800-280-0307 Option 1 or email. In addition, Student Services will periodically send email communications to students in the College. Please be certain to check “junk mail” and/or ensure ACE is on your allowed list.

Student Support

A list of services and offices is provided below to help students direct their questions. In addition, each ACE student is assigned a Student Success Coach at the time of enrollment. This individual can serve as a primary point of contact for all general ACE questions. Student Success Coach assignments and their contact information are available in the MyACE Portal.

In addition to individual Student Success Coaches, the entire Student Services team is available to students from the time of enrollment to post graduation.

You may contact your specific Student Success Coach directly or contact the Student Services Office by telephone at 1-800-280-0307, Option 1 or email.

Monday - Thursday 8:00 a.m. - 9:00 p.m. (EST)
Friday 8:00 a.m. - 7:00 p.m. (EST)
Saturday 10:00 a.m. - 2:00 p.m. (EST) (week before term start and week of term start)
Sunday 3:00 p.m. - 7:00 p.m. (EST) (week before term start and week of term start)

Transcripts

Students must be in good standing with the College in order to obtain official transcripts. Transcript may be ordered by using this link. Transcript fees are payable online to the transcript service: 

  • $8 per electronic transcript sent via email.
  • $10 per paper transcript (includes domestic first-class mailing charges), plus additional express charges (if applicable).
  • Unofficial transcripts may be obtained through the MyACE portal.