Student Services and Support

Student Services Information

We are glad you are a student at ACE. During your time here, we vow to provide you with support in your educational goals. A list of services and offices is provided below to help direct your questions. In addition, each ACE student is assigned a Student Success Coach at time of enrollment. This individual can serve as your primary point of contact for all general ACE questions. Please visit the MyACE Portal to determine your Student Success Coach and obtain their contact information.

In addition to your individual Student Success Coach, the entire Student Services team is available to you from the time you enroll to post graduation. Please contact this team via phone at 1-800-280-0307 ext.1 or email - [email protected].

Student Services Hours of Operation:

Monday - Thursday 8:00 a.m. - 9:00 p.m. (EST)
Friday 8:00 a.m. - 7:00 p.m. (EST)
Saturday 10:00 a.m. - 2:00 p.m. (EST) (week before term start and week of term start)
Sunday 3:00 p.m. - 7:00 p.m. (EST) (week before term start and week of term start)

Department/Service	Functions
Academic Advising	Course-related academic advising will generally be provided by the course faculty member. When a student or faculty determines additional assistance is needed, a request can be made to Student Services. A response usually follows within 24 hours.
Admissions	The Admissions team is responsible for reviewing all candidates for entry or Reentry into the College. Admissions Decisions Program Change Approvals Re-Entry Reviews/Decisions Transfer Credit Decisions
Canvas Technical Support (24 hours) 1-877-427-1046	ACE’s Student Services team can assist with the majority of technical support (password reset, navigation, etc.). In rare instances, when a more technical issue arises, you can contact Canvas directly or submit a support ticket. Live Chat Support is also available on the Canvas website.The Canvas Student Quick-start Guide can be accessed at here.
Capstone	Capstones and Internship artifacts (if required) are housed by students and then uploaded into Canvas for grading/review during the Capstone course. Students can find the specific requirements for Capstone completion in the Capstone Resource section located in Student Commons. Students should review these requirements first and if questions persist contact Student Services.
College Support Services	Services provided by CSS are as follows: Providing students individualized support in scholarly writing and similar academic needs. Assisting students in their pursuit of gainful employment. Coordinating Disability Support Services (DSS) for faculty and students. Administration of Tutoring Services. Diversity and Inclusion Advisor and Initiatives.
Department of Business Profession	Department Chair: Dr. Marc Aguilera Marc
Department of Doctoral Research	Department Chair: Dr. Imani Akin Dissertation Coordinator: Dr. Gail Claybrooks Dissertation Coordinator: Dr. Sally Everts Dissertation Coordinator: Dr. Melissa Ortega
Department of Healthcare	Department Chair: Dr. Byron Barton
Department of Leadership & Administration	Department Chair: Dr. Jason Cohen
Department of Nursing	Department Chair: Dr. Bette Bogdan
Department of Professional Educational Studies	Department Chair: Dr. Cathy McKay
Department of Teaching and Learning	Department Chair: Dr. Tiffany Hamlett Department Coordinator: Dr. Katrina Landa MAT/T2T Program Coordinator: Dr. Marsha Moore
Digital Tools Center	The Digital Tools Center provides a range of digital resources in five areas including presentation tools, productivity tools, research tools, social media tools, and resources & tips. A link to the center is provided in Student Commons.
Diploma Ordering (Replacement or Additional copies)	Upon Degree/Certificate conferral, students will receive a diploma/certificate via mail free of charge. Diplomas will be ordered approximately one month after graduation date. Students will be contacted by the registration office to verify information before ordering the diploma/certificate. If you should need a replacement or an additional diploma, you may order through using the request form available on the MyACE Portal or ACE website. Please note: A $30 diploma fee is required for additional/replacement copies. The request will be processed with the next order placed by ACE-typically in the following term.
Disability Support Services 1-877-670-4523	American College of Education complies with the law regarding disability discrimination and provides reasonable accommodations for qualified individuals with disabilities unless doing so would cause “undue hardship” to the College. A “qualified individual with a disability” is an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the professional or academic position. To be considered for disability-related accommodations, individuals are responsible for identifying themselves and disclosing information about their disability to Disability Support Services.
Faculty	Faculty’s contact information can be found in the “Course Welcome” note in “Instructor’s Studio” in Canvas courses. Faculty should be contacted for the reasons below: First contact for grade issues or questions. Academic support specific to courses. Assignment directions. Assignment submissions. TurnItIn requirements. Course expectations.
Library	Dr. Sandra Quiatkowski and Meg Alexander are online at various times in Eastern Standard Time and Central Time. Access Libguides or EBSCO Discovery Service- 24/7 with your OpenAthens ID and password (same as your MyACE Portal information) Interlibrary Loan Order electronic articles and book chapters which are not available in the ACE library collection Instruction and Help Tutorials Live webinars One-on-one instruction Live chat (on the library tab on the left side in Canvas)-24/7 Ask-a-librarian Help via SMS only number: (317) 671-8578 Help via phone Library discussion board in CANVAS for general questions Research Select appropriate databases Develop keyword searches Evaluate the quality of research Policies Interlibrary Loan Online Reference Copyright
Registration Office	The Registration Office is the official repository of all academic records of the College. Responsible for: Course Scheduling and Registration (including Multiple Course Requests and Course Drops. Verification of enrollment or completion for students and states. Degree Audits and Conferrals. Grades and Transcript Requests. Changes in Enrollment Status (Leave of Absences, Withdrawals, Return from Leave of Absence, etc.). Assignment submissions. TurnItIn requirements. Course expectations.
Scholarly Writing Center	The Writing Center provides self-paced support for a range of issues, including how to effectively use APA. Student/Doctoral Commons can be accessed here.
Student Commons	Student Commons serves as the primary resource area for ACE students. Students gain access to Student Commons, located in Canvas, shortly after being enrolled at ACE and will have access throughout the duration of their time at ACE. Student Commons houses many helpful resources including the following: Announcements Directory Discussion Boards Capstone Resources Dissertation Resources Internship/Practicum Information (Internship Toolbox) New Student Orientation Student Teaching Information Syllabi Repository Writing Center and Resources Please take time to familiarize yourself with all the resources in Student Commons.
Student Request Forms MyACE Portal	Forms are required to request changes in names, changes in enrollment or course status, request to take multiple course, etc. In the procedures and policies listed in this Handbook, there are multiple references to completing forms. These forms are located in the MyACE Portal under student request forms. Thus, these need to be completed accurately and submitted in accordance to the outlined process.
Student Services 1-800-280-0307, Option 1	The Student Services team provides support in the following areas: Advising, directing, or coordinating efforts when a student’s academic progress is identified as Warning, Probation, or at risk of Dismissal. College-Related Questions/General Information & Assistance. Complaint resolution and grade appeal process. Course Navigation. Outreach efforts for students. Supporting students in the Orientation/On-boarding Process. Technical Support: Course Access, MyACE Portal, etc.
Transcripts	If students or graduates need an official copy of their ACE transcript, they may be ordered here. Students must be in good standing with the College in order to obtain official transcripts. Transcript fees are (payable online to the transcript service): $8 per electronic transcript sent via email. $10 per paper transcript (includes domestic first- class mailing charges), plus additional express charges (if applicable). Unofficial transcripts may be obtained through the MyACE portal. ACE students may also pay an optional $40 subscription fee for five years of access to a GreenLight secure transcript locker.

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